Sr. Associate, Client Productivity Service Mobility
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.Position Summary: * Provide Mobile Client Productivity services, engineering, and support for Zoetis.
* Create ITS processes and standard solutions for mobile platforms; design and deliver timely, bullet proof, cost effective Mobility services to the business.
* Collaborate and partner with other Infrastructure teams, and business aligned ITS teams to align Mobile services strategy, direction and priorities. * Certify Mobile hardware in support of the corporate smartphone program. * Establish and maintain industry leading service levels in the delivery of Client Productivity services by fostering and driving a culture of quality, collaboration and innovation across the Infrastructure team, the broader ITS organization and our vendor partners.
Strategy and Business Results * Drive the development of a business aligned, standards based, strategy for Zoetis Mobility services and solutions. * Act as an innovation enabler and proactively bring forward opportunities and solutions that can drive Mobile cost effective service delivery, and enable revenue growth and profitability for the company. * Deploy appropriate internal and external controls to deliver bullet proof Mobility infrastructure and services that are Audit Ready, with SLAs that strive for 24×7 availability, 100% uptime. * Create appropriate metrics/KPIs and then track, report upon, and proactively communicate results from system/platform performance monitoring.
Architecture, Delivery, and Support * Develop, deploy and continually enhance integrated, standardized solutions and services for the company. This includes Mobile standards & roadmaps, Service testing and ongoing enhancement, Vendor Mgmt. * Contribute to, and help maintain the enterprise systems architecture. Ensure adherence to standards and polices for Client Productivity technology components, and integration between related system, application, and infrastructure architectures. * Monitor and remediate devices for compliance as required by Zoetis policies, i.e. device passcodes, minimum OS version, jailbroken/rooted devices, etc. * Manage chosen service providers in the deployment and ongoing support of Mobility services * L3+ support of Mobility platform and services * Lifecycle management of all relevant technologies
Organization * Provide input for annual operating and capital budgets consistent with established financial guidelines, and as part of the overall ITS Infrastructure budget * Create, deploy and maintain appropriate processes and practices, to facilitate operational and organizational success. Continuously look for improvement/development/enhancement opportunities. * Work with clients in providing solutions to technical problems; interacts with clients across multiple departments; frequent external contacts
Additional Responsibilities – In collaboration with other ITS groups: * Interact with vendors, and other technical support groups for monitoring & management, systems maintenance and enhancements etc. * Partner with the Security & Network teams to develop secure, innovative, high business value client solutions. * Manage vendor relationship(s) as appropriate, including SLA monitoring, development of new services, continuous improvement initiatives, billing/invoicing accuracy and efficiency. * Analyze and process related purchase requisitions, invoices, and quotes * Provide appropriate technical and operational input to the sourcing and procurement of infrastructure hardware and software purchase, licensing, service, and maintenance contracts, etc. * Project a culture of flexibility, “get it done”, collaboration, “how can I help?”, Keep It Simple.
Resources Managed: * Outsourcing Partners * Software Vendors * External Hosting Vendors
Qualifications (Training, Education, and Prior Experience): Education * Bachelor”s degree in Computer Science/ Information Systems/Business Administration or 5+ years relevant work experience.
Experience (At least 2 – 4 years of experience in the following areas) * Recent relevant experience in Mobile platform technology and services * Business process analysis and design; ability to translate business needs into technical requirements * Clear understanding of software development lifecycle, application support; and systems design * Project Management experience preferred * Familiarity with system development methodologies * Experience in a commercial environment, preferably life-sciences, with the ability to manage and prioritize multiple projects and resources concurrently * Diverse technical team experience and working with cross-functional teams * Knowledge of pharma/animal health or similarly “regulated” businesses * Strong client engagement skills
Skills * Excellent written and verbal communication skills * Customer focus * Strategic thinking and analytical skills * Negotiation skills * Fluency in English (written and spoken) * Highly developed communication and inter-personal skills with the ability to influence through personal credibility, integrity and professionalism
Technical Competencies * Knowledge of IOS, Android, and Windows mobile platforms * Excellent business analy