Sr. Technical Product Specialist
At BASF, we create chemistry throughthe power of connected minds. By balancing economic success with environmentalprotection and social responsibility, we are building a more sustainable futurethrough chemistry. As the world?s leading chemical company, we help ourcustomers in nearly every industry meet the current and future needs of societythrough science and innovation. We achieve this through our commitment tocontinuous improvement and operational excellence, which gives us theopportunity to set and deliver on ambitious, long-term goals. We provide a challenging andrewarding work environment with a strong emphasis on process safety, as well asthe safety of our employees and the communities we operate in, and are alwaysworking to form the best team?especially from within, through an emphasis onlifelong learning and development. This allows for our employees to innovateand generate new ideas, put them into action, and gain insights from them tofurther advance our collective expertise. And we are constantly striving tobecome an even better place to work. BASF has been recognized by ForbesMagazine as one of America?s Best Employers in 2017. We strongly support thespirit of collaboration through effectively involving team members and colleaguesfrom other relevant units when developing and executing strategies andprojects. Come join us on our journey to create solutions for a sustainablefuture SeniorTechnical Product Specialist (1901152) Beachwood, OH Where the Chemistry Happens We are seeking a Product and material expert to manage the application,training, claims & complaints within the construction industry. The Senior Technical Product Specialist isthe ?person most knowledgeable? within BASF Construction Systems (CS) regardingthe use of our materials. Ensure that anyissues related to the application and field performance of our products isunderstood, and communicated. Responsibility includes all industries, brands, market segments andgeography into which our products are sold. Support of our sales teams and customersis the paramount activity. Support of our business within cross-functional teamactivity is also a critical activity.Formula for Success Ensureconsistent quality exists for product line.Maintaina practical ability to apply our products, under various climactic conditions.Informbusiness of potential product quality issues and how they relate to applicationand performance.Workclosely with Sales teams, R&D and Business Quality departments to diagnoseproduct complaints and resolve claims, in accordance with established CSprocess.Presenta series of ?off the shelf? training seminars in our targeted markets for ourproduct lines.Comprehensiveunderstanding of managing claims against our products.Engageand communicate with 3rd party and internal legal teamsWorkwithin the established terms of reference to resolve product and applicationclaims.Jobsiteapplication inspections and recommendations.Salesrepresentative technical support. Provide product application recommendations, coordinationof testing requests, and classroom and on-site training.Manageshands-on product field trial and internal evaluation.Makerecommendations for product enhancement or support release of product. Create Your Own Chemistry: What WeOffer YouAdding value to our customersbegins with adding value to you. You@BASF is the suite of benefits, perks,programs and unique opportunities we offer to support you?the whole you?in allstages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receiveas a BASF employee go way beyond a paycheck. From competitive health andinsurance plans, to robust retirement benefits that include company-matchingcontributions, to making sure you never stop learning, we believe investing inyou is investing in our success. Working for a large, global organization,you?ll have a chance to grow professionally and personally, expand your networkand build a rewarding and dynamic career. BASF provides interesting and challenginglearning and development opportunities to help you make the most of yourtalents and your job.Apply for this job.