Supply Chain Customer Support Team Lead
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world?s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team?especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America?s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future Customer Support Team Leader, Dispersions & Resins (ED) (1805364) ? Charlotte, NC Where the Chemistry Happens The Dispersions & Resins business of BASF develops, produces, and markets a range of high-quality resins, additives, colorants, and polymer dispersions worldwide. These raw materials are used in formulations for coatings and paints, printing and packaging products, construction coatings, adhesives, cellulosics and composites, and paper manufacturing. With a comprehensive product portfolio and extensive knowledge of the industries we serve, our customers benefit from innovative and sustainable solutions to help them advance their formulations through chemistry. For further information about the Dispersions & Resins business in North America, please visit http://www.basf.us/dpsolutions.As a member of the Dispersions & Resins Supply Chain Team, you will be responsible for executing the order-to-cash process for the large and diverse group of customers and distributors within our Dispersions & Resins business. As a vital part of the supply chain end-to-end process, the Customer Support Team drives the customer experience, continuous improvement, and cost optimization.Formula for SuccessLeveraging your educational and professional background in Supply Chain, Business Management, Logistics, Operations, or a related field, you will lead a Customer Support Team of approximately 10 employees. Using your experience in leading teams and people, you will manage the daily customer support operations for the assigned market segments of our Dispersions & Resins business. This will include ensuring customer and account coverage, executing differentiated services for customers, contributing to the Sales & Operational Planning process, and leveraging eCommerce platforms.Working directly with customers, Sales, and Account Management, you will drive measures to improve the experience of our customers together with supply chain planning and transportation.Relying on your continuous improvement experience and mindset, you will drive projects to optimize our end-to-end supply chain processes and create sustainable operational benefits.Your leadership will be valuable in developing the Customer Support Team through coaching and mentoring, process improvement, and training curriculum development.Using your excellent communication and presentation skills, you will ensure alignment across the business in the areas of customer satisfaction, pricing & invoicing, and improve the ease of doing business with BASF Dispersions & Resins division.Leadership Expectations: As a leader at BASF, you will play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to “hiring the best” internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.Create Your Own Chemistry: What We Offer You Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you?the whole you?in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you?ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.Apply for this job.