Support Center Specialist
The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses.
These endeavors have been around for centuries and will continue to be a vital part of the global economy.
We currently have a position available at Simplot Headquarters in Boise, ID.
SUMMARYReceive, document, research, coordinate and respond to routine and non-routine inquiries from internal and external contacts related to a variety of Shared Services operations and support activities. Educates and assists internal customers in accessing self-service capabilities of applicable Enterprise Solutions systems, tools and applications. RESPONSIBILITIESManages all escalated issues that are not able to be resolved by the Level I support team members. When applicable will train level I team members on how to resolve these issues. As needed, provides direction and training schedules for new support services representatives, with routine follow-ups.Receives, researches, and responds to internal and external Shared Services inquiries. Documents inquiries in designated call tracking software. Provides prompt inquiry resolution and performs a wide variety of related support activities to Shared Services departments and supported Simplot business functions and locations. Reviews vendor statements and researches past due invoices. Run monthly reports as requested.Completes specialized functions such as: collecting and analyzing source documents to resolve questions, verify data and initiate transactions, prepares routine, periodic and/or special reports for supported processes.
Reviews and analyzes data in supported systems. Gathers missing information needed to process invoices for payment. Provide Vendors with missing backup for payments. Utilize 3rd party applications to issue stop payments, obtain supporting documentation, and related activities. Maintains departmental procedure, process and work instruction documentation.
REQUIREMENTSBachelor's Degree from 4 year college or universityMinimum three year related experience and/or training. Disclaimer – These statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Combination of education, training and/or experience will be considered for this position. HOW TO APPLYInternal Simplot Candidates:Please apply via Employee Space to Job ID# 7270External Candidates:Visit www.simplot.com/careersSelect Job SearchSelect Current OpportunitiesSelect All Open PositionsApply to Job ID# 7270Please prepare a cover letter outlining your interest and qualifications and submit with your resume via our online application process described above.
For best results, please upload your resume as a Microsoft Word or Adobe PDF document.
This process includes additional job-relevant questions, so plan on at least 20 minutes when you apply. When a position is in the interview stage or has been filled, it will no longer appear on our Simplot Careers website.
If you experience any technical difficulties when applying through our online system, please contact the JRS Talent and Culture department for assistance at firstname.lastname@example.org. **The J.R. Simplot Company is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**