Team Lead, Benefits & Pension Administration
Team Lead, Benefits & Pension AdministrationIf you live safety always and everywhere and have a strong desire to build a better tomorrow then look to the company who helps feed the world.Cultivating Excellence is Agriums culture of ownership and joint accountability. At its heart, Cultivating Excellence is about achieving superior results with integrity together, connecting and collaborating across the entire organization.While we have great people, it is not just about that; its the ability to own your own engagement, the opportunity to be innovative. Its the opportunity to grow and develop your career in ways you never imagined while teaming up with people with a passion to make a difference in the world. Who You Will Work WithYou will work daily beside teams of people who will care about your safety on the job and at home. Together, you will have a Commitment to Zero and follow our 3 Safety Principles: Do It safely or not at all, There is always time to do it safely, and Care for each others health, safety and security. Your team will bring out the best in you by enabling you to achieve goals and reach your full potential. You will own your own work and find innovative ways to deliver on our vision of feeding the world responsibly while working along beside 15,000 people around the globe who care about you.Reporting to the Manager, Pension & Benefits Administration, the successful candidate will work in Loveland, Colorado. This position plans, develops and undertakes quality audits and analysis activities to ensure individuals and teams comply with established guidelines, processes and procedures. Key Tasks:- Planning, reviewing and monitoring team standards and measures to improve performance levels and exceed customer expectations- Ensuring effective and efficient co-ordination and control of resource and workflow- Providing training, motivation and coaching to support team members in meeting objectives and maximizing individual and team performance- Resolving complex issues/cases directly with customers and making decisions. Managing customer expectations and working it through to closure- Speedy and effective resolution of customer complaints- Owning processes and regularly reviewing all processes to ensure efficient operation and leading continuous improvement activities (including providing feedback to HRSSC Managers where policy changes may be required)- Analyzes the trend of issues/cases raised and propose recommended changes either to process and/or policy with the intent of improving efficiency and addressing potential gaps- Work with key stakeholders (e.g. HR Managers/Business Partners, Payroll, Finance, Centers of Excellence) to coordinate work/projects (e.g. acquisitions, org changes, etc.)- Work with vendors to ensure issues needing escalated are managed appropriately- Subject matter expert in compliance requirements for US/Canada health and welfare benefits, leave of absence and works with HRSSC Managers/COE where changes may be required- Lead on regular processes and project/implementationTheIdeal CandidateOutside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment while having the ability to embrace working side by side others in a diverse culture.Skills:- Ability to consistently deliver high quality customer service in a professional manner- Highly organized with the ability to manage workflow on a daily basis to achieve stretching targets- Ability to prioritize and meet demanding deadlines and timescales in a fast moving environment- Ability to identify and implement continuous improvement- Good interpersonal skills creating an environment where the team feels inspired and motivated to achieve- Ability to establish positive channels of communication within and outside the HRSSC specialist area- Effectively listening and communication skills to fully understand the needs of the customer and respond appropriately- Able to develop and deliver complex information effectively in both verbal and communication- Project management, people management and staff development skills- Ability to manage effective relations with customers and other areas of HRQualifications:- A Bachelors Degree in Human Resources or Business from a recognized institution- A minimum of 3 years shared service center experience- A minimum of 3 years direct leadership experience- Specialized knowledge and experience with US and Canadian HR Operations, HR Service Delivery, Benefits, Leave of Absence, Payroll practices and policies- Technology skills and expertise including Service Now or other similar case management tool, IVR, Excel and Word at intermediate levelWhy Agrium?Winning together; Our Cultivating Excellence culture coupled with great people and delivering superior results with integrity is what sets Agrium apart from other career opportunities. Were dedicated to winning together and that is what consistently makes Agrium an award winning company, listed as one of the best places to work both in Canada and the U.S. Agriums organizational culture promotes sustainability and innovation, with a vision to help feed the world in ways that protect the environment, support economic vitality, and enhance communities.Agrium is committed to creating a diverse workplace and is proud to be an equal opportunity employer. We welcome applications from all qualified women and men, including members of visible minorities, persons with disabilities, Aboriginal persons, and veterans.Those interested in this challenging opportunity please apply in confidence directly at www.agrium.com/careers. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Apply for this job.