Technical Service Manager

Job Listing No: 9740000

Technical Service Manager

This is an established technical service role designed to support and grow customer applications for biobased 1,3-propanediol (Bio-PDO?) in a wide range of consumer and industrial markets.  This position reports to the Vice President of Marketing and Sales.  This position works directly with other members of the global Marketing & Sales team as well as the Product Director located in Loudon, TN.  Travel requirements are estimated at ~30% and will primarily be in North America with some potential travel to Europe.  The preferred location for this new position is at our Loudon, TN business headquarters and production facility (close to Knoxville, TN).   The job scope and responsibilities can be summarized as follows:  The primary objective (60%) is to support sales growth by working closely with new and existing customers in concert with the sales team to drive further adoption of the Zemea? Propanediol and Susterra? Propanediol brands for product applications in key strategic markets;  Secondarily (40%), this position includes internal sales analyses, leading technical projects to develop new data for market specific studies, lead our sampling programs for Food, Flavor and Polyurethanes segments and other back-office related activities to support demand creation and fulfillment activities within our business. The technical service position interacts directly with customers and develops a solid working relationship with them, especially at the technical level, and liaisons back with many parts of the business including, sales, marketing, technical, product management, quality, and production. Collection and analysis of data is required both for customer project support as well as for internal technical programs related to improving our value propositions.  To accomplish this, leveraging internal and external analytical lab facilities is reuired.  Sales analysis and other back-office activities may require proficiency with Salesforce.com, spreadsheets, Quality systems/processes, etc.  Excellent problem-solving skills are a must. This broad range of responsibilities will provide the selected candidate the opportunity to quickly learn the DuPont Tate & Lyle Bio Products business.  DTL is a fast paced, growing business that will allow the successful candidate to make a significant impact while further developing their customer, technical, and business skills. CRITICAL KNOWLEDGE, SKILLS AND ABILITIESThe position requires an entrepreneurial, self-managed individual who is interested in participating on the leading edge of industrial biotech.  This position directly supports and interfaces with several functions within our business including:  direct sales and channel partners at the customer interface, marketing, product management, quality, technology and applications development. Responsibilities include, but are not limited to: Collecting end-use performance data, from customers, outside labs or internal sources and leveraging it for technical reports, papers, and sales toolsCollecting analytical information to address quality concerns or issuesRepresenting DuPont in external Standards Committees or Industry Committees that involve the use and specifications of our productsSupport customer complaint investigations and assist customers with product applications/dataAssisting product management and R&D personnel in the development of next generation products based on a knowledge of customer needsProduct stewardship and first order process- related activities for our products Developing/maintaining technical bulletins, reports, customer letters and technical literature. Qualifications: Minimum Skills Required: BS degree in Chemistry, Biochemistry or Chemical Engineering. Polymer or emulsion chemistry experiences a plus. The minimum work experience preferred is five years.  Strong adherence to DuPont core valuesGood interpersonal relationship skills Demonstrated written and oral skills; ability to articulate information/ideas in an organized wayAbility to work well with colleagues at all levels while maintaining a respectful work environmentSelf-motivated, with strong organizational skills to independently complete tasksSix Sigma green belt certification a plus Preferred Skills:Work experience in technical service, business, sales, or marketing functionInterested in technical service or sales as a next career goalUnderstands how businesses operate; good business acumen Combines commercial knowledge and technical skills to conceptualize, design and attract new sales opportunitiesCan design and execute technical projects efficiently to develop, test and enhance value propositions or solve customer application problemsSkilled in computer applications (MS Office including excel)Networks with other technical professionals inside and outside DuPont, able to communicate and interact at the customer level.Demonstrated excellence in time management skills, project management, delivering against critical operating tasks, accelerated timelines and working independently.Excellent communication skills (oral and written)Consistently delivers results in technical successes, customer solutions & projectsExperience in a range of markets is a plus including: cosmetics, personal care, food/flavors, HI&I, functional fluids, polymers and polyurethanes. Advanced degree such as MS or MBA is a plus; this is a technical role. TRAVEL:   30%, primarily North America with potential travel to Europe for customer needs. COMPANY OVERVIEW: www.duponttateandlyle.com DuPont Tate & Lyle Bio Products is 50/50 equity joint venture between DuPont and Tate & Lyle, a global provider of distinctive, high quality ingredients and solutions to the food, beverage and other industries.  The manufacturing technology was developed through a series of DuPont partnerships and is recognized as the ?leading edge of industrial biotechnology in the world today?.   The Loudon World Headquarters and manufacturing site is located close to Knoxville, Tennessee, USA.  Manufacturing annualized capacity is now 140 million lbs. and will be expanded again by mid-2019 to meet the growing global demand for our biobased products.   DTL will be celebrating 12 years of operations in November 2018 built on our excellent performance in safety, production and year-over-year growth.  This is a great opportunity to participate in a start-up company atmosphere while maintaining DuPont employment and career management.   

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