Technical Service Specialist – Large Tractor (DC-7444)
PLEASE NOTE: We will not reply if your resume does not meet position requirements. Please understand your education and experience must match our job listings for you to be considered. There is NO closing date on this position. This position will remain open until a suitable candidate is found. QUALIFICATIONS: – AAS Diesel Mechanics or BS Mechanized Ag Systems, Ag Engineering or other Ag-related degree- Minimum 5 years Ag Equipment mechanic experience in a service department at an Ag or Construction equipment dealership or equipment repair shop; field service technician experience will also be considered- Advanced knowledge of engines, transmissions and other systems of tractors including engine components- Experience with auxiliary equipment used with large tractors such as implements and loaders- Solid knowledge/familiarity with electronic diagnostic tools, electronic documentation systems and Microsoft Office software- Excellent ability to transfer technical equipment information via phone or Skype or in person- Ability to travel 20-30% as necessary to dealerships to resolve highly technical equipment issues, train on-site service technicians and assist in resolving warranty issues as well as attending trade shows to provide on-site technical information JOB DESCRIPTION: Hansen Agri-PLACEMENT is assisting an Ag Equipment OEM seeking two Technical Service Specialists to work from their offices located in the Southeastern U.S. Primary role will be to provide a high level of customer service by communicating technical information necessary to repair tractors via phone, electronic media or in person to Service Managers and Service Technicians at the dealership level. Ideal individual will have excellent hands-on working knowledge of tractors and auxiliary equipment used with tractors. An advanced knowledge of engines, transmissions and other tractor systems is a MUST in this role as well as the ability to troubleshoot and assist in spare parts identification. These Technical Service Specialists will report directly to the National Service Manager.This is a progressive, customer-focused organization. If you would enjoy growing with a smaller Ag Equipment company where you can have a lot of influence and impact, this is the opportunity for you! And, if you are currently a Field Service Technician traveling extensively, the travel for this role is 20-30%! ALL INQUIRIES ARE KEPT CONFIDENTIAL. NO FEES TO APPLICANTS. If you feel that you are not a candidate for this position, but know someone who is, we do offer a Referral Bonus if we place your referral into this position.Apply for this job.