Technical Specialist III / Exchange (Enterprise Architecture)

Job Listing No: 9740000

Technical Specialist III / Exchange (Enterprise Architecture)

CareWorks Technologies – Columbus, OH – Technical Specialist III / Exchange O365 (Enterprise Architecture) Columbus, OH 01-24-2017 Location: Columbus, OH Responsibilities – Support Exchange (O365) and Outlook issues that can not be resolved by the Helpdesk. – Management of Resource Objects in AD and O365 for use in the email system – Development of FAQ and Standard Operating procedures that will be used by Deskside, Helpdesk and other downstream support teams. – Assist Lotus Notes to Exchange Migration teams resolving any O365 or Outlook issues impacting migrations. – Coordinate Globally impacting issues with regional resources. – Backup Skype for Business Admin when they are unavailable. – Identify upcoming changes to the O365 environment an develop plan to address them within the NA region. – Develop Automation routines with PowerShell for to address common functions. Daily Tasks Performed – Resolve escalated Incident Tickets. – Coordination with other technical resources to resolve customer problems – Update Resolution St… – Permanent – Full-time

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