Technical Specialist, Milking Parlors

Job Listing No: 9740000

Technical Specialist, Milking Parlors

?BASIC FUNCTION:Reporting to the System Manager, the Technical Specialist is responsible for working closely with Product Specialists, as well as other Technical Specialists, to ensure the optimal performance of Milking Parlors.? This will be achieved by providing product expertise through training sessions and consulting with the Clusters and Market areas.??RESPONSIBILITIESProvide product expertise to internal and external stakeholders regarding Milking ParlorsWork closely with other departments to provide system application knowledge regarding quality, maintenance and R&D-related projectsResponsible for creating and validating Service News for the product portfolioDevelop and maintain troubleshooting and training material in the MEMO documentation systemProvide support in-person (on the farm) and over-the-phone for technical queries and troubleshootingWorking with manager and peers, prioritize quality improvements and handle customer complaints and warranty claims resolution (PCA/ECO errands)Using knowledge and expertise of the product area, continually provide and encourage proactive quality improvements?REQUIRED SKILLS/COMPETENCIES:Ability to work well individually as well as in a teamStrong communicator with the ability to influence othersStrong problem-solving and analytical skillsDetail-oriented, well-organized with strong time management skillsManage multiple priorities in a fast-paced environmentAbility to travel 30% (both domestic and international)?EXPERIENCE/BACKGROUNDB.A./B.S. in Dairy Science, Engineering or related field preferred3-5 years of related experience preferredExperience in the dairy industry strongly preferredExperience conducting trainings preferredExperience with Microsoft Office requiredExperience with Siebel and SAP preferred?

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