Technical Specialist, VMS

Job Listing No: 9740000

Technical Specialist, VMS

?Job description :TECHNICAL SPECIALIST, VMSWestern USA?BASIC FUNCTION?The Technical Specialist for VMS is responsible for solving technical-related support questions from Market Area and Dealer personnel within the USA and Canada. ?This individual will also provide technical training for DeLaval systems that encompass the installation, troubleshooting and maintenance of the machinery.?RESPONSIBILITIESResponsible for the installation, troubleshooting and maintenance of the Robotics systemsProvide support for the DeLaval field staff and dealer employees with technical product-related questions both over the phone and in the field (as needed)Log and respond to queriesAct as project leader for DeLaval on installations of new products and/or testingShare the latest up-to-date technical information with TechniciansMaintain proper and up to date technical documentationAll other duties assigned by the Service Technician Manager for RoboticsREQUIRED SKILLS/COMPETENCIESStrong customer-focus with sense of urgency in resolving problems and issuesStrong communicator with the ability to influence othersAbility to work well individually as well as in a teamStrong problem-solving and analytical skillsDetail-oriented, well-organized with strong time management skillsManage multiple priorities in a fast-paced environmentTravel requirement: 50-75% (domestic and some international)?EXPERIENCE/BACKGROUNDB.S. in Agricultural Engineering or 2-Year Technical Degree in Mechatronics or Agriculture strongly preferredPrevious Service Technician experience requiredExperience in the Dairy Industry strongly preferredComputer Skills: Advanced Windows user, experience with Linux and Networking a plusStrong familiarity with Microsoft Office (most importantly Excel) and familiarity with various herd management platforms

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