Telecommunications Engineer

Job Listing No: 9740000

Telecommunications Engineer

CHS has an exciting opportunity in our Information Technology group. We are looking for a Telecommunications Engineer to be responsible for engineering activities within CHS enterprise collaboration and telephony such as, but not limited to, network design, engineering, implementation or operations/user support. You must have excellent communication skills, both verbal and written, possess the ability to analyze and problem solve independently as well as prioritize tasks to complete requests and meet deadlines. You will:Perform routine and complex administration for voice systems and services.Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals.Develop telecommunication solutions to address user needs.Analyze users? needs and recommends solutions.Design, develop and test communications software programs.Develop and implement project plans for new telecom technologies and systems.Research, negotiate and provide inputs for cost benefit analysis on telephony projects.Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.Maintain telephony related hardware, software and infrastructure.Monitor, log, track and resolve hardware, software and infrastructure deficiencies and notes weaknesses or tendencies toward failure.Engage, interact with and drive vendor resolution of telephony related incidents.Conduct root cause analysis of telephony related incidents.Monitor and respond to facility hardware, software and infrastructure problems.Train and give technical support to new and existing customers of telecom equipment.Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.Basic Qualifications: (required)Bachelor?s degree (additional years of experience may offset degree requirement)6 plus years of telecommunications experience to include:AudioCodes Mediant SBCs deployed to support Microsoft Lync/Skype for BusinessSecured SIP trunk connectivityIntegration of Microsoft Lync/Skype for Business with legacy phone systemsUnified Messaging within the Microsoft Exchange platformTDM, IP-PBX, and VM/UM integrationPRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)PSTN connectivity ? ISP provisioning/managementDeployment of Microsoft Lync/Skype for Business in a complex enterprise environmentAdminister and provide break/fix support (including working with clients, vendors, and partner teams in person and over the phone) for sophisticated telephony and collaboration environmentsMonitor and troubleshoot problems, and identify potential and root-cause of station, client, PBX and adjunct system issuesAbility to design, administer, troubleshoot and support dial-plans and call flows/vectorsMust be able to work non-traditional work hours and occasional off hours to control interruptions to production processing and business impactPreferred Qualifications: (desired)Experience managing smaller projectsAdvanced expertise in complex enterprise application of telephony protocols/methodology including:QOS/COS traffic shaping/bandwidth throttlingMonitoring, packet capture and analysis and troubleshooting IP voice issuesEngineering and supporting legacy Avaya PBX solutions (PRI, Analog, Digital)Engineering and supporting IP Avaya PBX solutions (VOIP, SIP (station and trunking), H323)

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