Telecommunications Service and Support Specialist

Job Listing No: 9740000

Telecommunications Service and Support Specialist

At BASF, we create chemistry through the power of connectedminds. By balancing economic success with environmental protection and socialresponsibility, we are building a more sustainable future through chemistry. Asthe world?s leading chemical company, we help our customers in nearly everyindustry meet the current and future needs of society through science andinnovation. We provide achallenging and rewarding work environment with a strong emphasis on processsafety, as well as the safety of our employees and the communities weoperate in, and are always working to form the best team?especiallyfrom within, through an emphasis on lifelong learning and development. And we are constantlystriving to become an even better place to work. BASF has been recognized byForbes Magazine as one of America?s Best Employers in 2017. Come join us on ourjourney to create solutions for a sustainable future  InformationTelecommunications Support Specialist (1904360) ? Beachwood, OH Where the ChemistryHappens  The IT TelecommService and Support Specialist as a member of BASF?s Construction ChemicalsAmericas (CCA) IT team, will work in close collaboration with end users,regional IT, and 3rd party / outsourcing provider(s) to oversee and manage allaspects of telecommunications operations and support that are not provided byCCA?s 3rd party outsourcing services provider. This position will report to the Director, Information Technology,Americas Region. Will work across theCCA regional IT team, providing telecom-related assistance to all Local ITManagers at locations across the region. Managing telecomvoice/data circuits not included in the WAN ? including all associated vendorsand any outage / incident occurrences on a 24×7 basis.  Working with thesetelecom providers directly; opening trouble tickets as required with theassociated vendors and working with them to resolution.Seamlessly coordinateactivities with the 3rd party outsourcing provider; which could includeinvolvement in outage-related service restoration work as well as any telecom-relatedproblem/incident/change management activities.Provisioning,replacing, tracking cellular phones along with the vendors involvedProvide UnifiedCommunications (UC) support at the regional and local levels (eg. MicrosoftTeams)Formula forSuccess Education Bachelor's Degree in Computer Science, Business,Information Management, Information Systems, Engineering or related field orequivalent work experienceExperience5+ years of broad IT telecommunications supportexperience ? past work with Tier-1, Tier-2, Tier-x vendors in this space.  Provider experience in Canada, USA, and allLATAM countries.  Experience with voice/data, circuits, utilization / bandwidth, ethernet, routers, switches /switching, wi-fi, telecom monitoring / tools, security considerations, SD/WAN,MPLS, TCP/IP, VOIP, UC, LEC, etc.Experience in 3rd party vendor management (includingpast experience working in an outsourced IT model)Knowledge/SkillsExcellent knowledge of the telecommunications industry? WAN, LAN, LEC technical management, information analysis and of computerhardware/software systemsStrong project planning skills and experience inproject managementProficient in oral and written local language(s) andEnglishStrong facilitation/communication (written and oral)skills – capable of interacting with and managing meetings with variousfunctional and technical stakeholders,Has a strong sense of autonomy, responsibility, andvalues accuracy and precisionHighly organized; has project planning / projectmanagement experienceHighly proficient in oral and written communications Has a continuous-improvements mindset towards current& future asset lifecycle management processes and execution Create Your OwnChemistry: What We Offer You  Adding value to ourcustomers begins with adding value to you. You@BASF is the suite ofbenefits, perks, programs and unique opportunities we offer to support you?thewhole you?in all stages of your life and career. With you@BASF, you createyour own chemistry.  The total rewardsthat you receive as a BASF employee go way beyond a paycheck. From competitivehealth and insurance plans, to robust retirement benefits that includecompany-matching contributions, to making sure you never stop learning, webelieve investing in you is investing in our success. Working for a large,global organization, you?ll have a chance to grow professionally andpersonally, expand your network and build a rewarding and dynamic career. BASF providesinteresting and challenginglearning and development opportunities to help you make the mostof your talents and your job. 

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