US Collections Associate
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.This position will report to the Collections Manager and will coordinate and support the execution of the Accounts Receivable Collection process for the Zoetis US customer portfolio. ResponsibilitiesSupport Sr. Credit & Collections Manager on day-to-day activities and deliverables of the US Collections Portfolio, which includes Veterinarians, Distributors, and other entities buying Zoetis product or purchasing a Zoetis service. Responsibilities would include but not limited to: * Make daily allotment of outbound calls to delinquent customers requesting payment in full of past due balances and, when necessary, arrange alternate plans for payment following Zoetis Credit Policy. Work to maintain good customer-Zoetis relationship while accomplishing goal of collecting past due receivable.
* Follow up on disputes, deductions, late payments, issues which delay payment of invoice etc. * Liaise with Customer Service group to enhance Customer experience by resolving timely open queries * Proactively identify issue and risk accounts and support timely resolution, including effectively escalating accounts to the Sr. Credit & Collections Manager who may require collection from an external agency. * Coordinate and support the preparation of periodic and ad hoc reports * Liaise with the Customer Service, Sales, and other Teams on customer issues relating to order holds due to delinquency concerns * Assist Sr Credit & Collections Manager and other Billing Accounts Global Process Owners (GPO) to identify and implement process improvement initiatives and best practices * Leverage related systems and follow procedures to ensure robust compliance environment with Sarbanes Oxley (SOX), internal controls, accounting policies and procedures Qualifications Education and Experience: * High School Diploma or equivalent * Basic computer skills (e.g. Microsoft Word, Excel and Access) and hands on experience with ERP systems (Oracle, * SAP, Polaris) * Strong written and verbal communication skills Preferred Experience (in addition to experience listed above): * Undergraduate degree in Finance, Accounting, Business Management, or a related field * SAP or other similar ERP-order to cash systemExperience working in animal health or pharmaceutical industry and/or business to business collection.