Working Shop Foreman

Job Listing No: 9740000

Working Shop Foreman

Repairs machines to the customer’s satisfaction in the shop.  Removes, installs, repairs, disassembles, assembles, performs failure analyses of all CLAAS equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, electronic and computer applications, heating and air conditioning (HVAC).  Assist with the oversight of fellow service technicians in time of need, assist Service Manager in assigning work to maintain highest of efficiencies.  Supports and assists parts procurement to service department needs for maximum turnaround of equipment repairs.Main Accountabilities and Essential FunctionsStrong focus on customer service and customer interaction  Troubleshoot and repair customer machines at customer jobsitesUse Various Manufacturers systems to order parts, troubleshoot machine systems and research problemsMachinery InspectionMachinery Set-Up and AdjustmentGoal of at least 50% of clock time to Revenue LaborMaintain under 25% of clock time to supervise other techniciansMaintain under 25% of clock time assisting parts department procuring parts for service department projectsUse laptop to enter labor, fill out service reports and complete warranty reportsUse service manuals and parts books to look up specs and parts for repairsResponsible for ensuring the location and building are secured during non-business hoursAdheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. Demonstrates regular and punctual attendance at the assigned work location Additional FunctionsFill in for supervisor as neededTrain new employees and student internsProvide performance feedback for annual reviews to managementMaintain daily communications with immediate supervisorOther tasks as assigned or required by managementEducational/Training RequirementsTech School Degree or two plus years industry experienceWorking knowledge of Microsoft Office Suite Experience RequirementsPrior experience in troubleshooting methods and tools requiredFarm background desirableAgriculture dealership service supervisor experience preferred Decision-Making Authority / Degree of Supervision ReceivedMust be self-sufficient with a proven ability to work independently and a strong willingness to learnMust be able to maintain professionalism at all timesAdministrative ResponsibilitiesMust provide personal tools for positionExcellent oral and written communication skillsExcellent customer service skillsAbility to operate large machineryValid driver’s license required with verifiably continued safe driving historyMust be able to meet deadlines and handle a high volume workload in a fast-paced environmentStrong attention to detail

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